Manage

Polaris Support desk aims to provide the following value-add services under this head:

• Application migration evaluation and application upgrades
• Oracle application security & audit Management
• Application integration with third Party products
• Version control
• Database replication solutions.
• Database upgrades, enhancements, troubleshooting
• Oracle Application server product integrations like Portal, Identity Management
• Purging and archival solutions
• Implementation of Oracle grid computing
• Oracle RMAN backup deployments

In addition specialized database support consulting services as below can be provided where premium support requirements exist:

• Oracle applications technical and functional consulting.
• High availability solutions (Oracle RAC).
• Capacity and DR planning.
• Performance tuning
• Infrastructure consulting

These will help you to achieve the benefits of:

• Introduction of advanced database management tools & techniques for ongoing improvement
• Shorter cycles for application upgrades and database migrations
• Incorporation of external non oracle systems and use of Oracle integration tools
• Enhanced system functionality performance by end user

Improve

Polaris Support desk aims to provide the following generic services under this head:

Configuration management – System Administration Tasks and Backup Management
Release management – Version management of forms and reports
Incident management – Stats management and alert handling with periodic reports
Change management – Database Upgrades and application patching
Problem management – database performance monitoring and recommendations

These activities are listed in detail as below:

• Oracle application and database administration (Web Server , Concurrent Managers , Report, Form Server)
• Oracle application & database User Management
• Application and database process Monitoring
  • Automated failure notifications on application and database availability
  • Table space utilization and alerts
  • System stats (CPU, Memory, I/O)
  • Snapshot too old
  • Recovery area Low on free Space
  • Locks contention issues in multi user environment, SQL tuning
• Weekly / monthly reporting of system uptime and collected stats
• Oracle Applications patch management
• Application cloning
• Backup management

These will help you to achieve the benefits of:

• Fully outsourced database management of regular tasks
• Periodic maintenance checks
• Regular Monitoring of Database Health
• Securing future migration path by correct patch management and DMZ controls