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Home
Practices
Enterprise
Solutions
Siebel
Key Engagements |
Major Global Bank
- Provided comprehensive Relationship
Mgmt, Needs Analysis & Financial Planning
- CRM globalized with Siebel rollouts
in Europe, Asia and Latin America
- Established an integrated CRM environment
that provided senior managers insights
on global customer relationship activities
- Production Support moved to offshore
enabling client managers to focus on core
functionalities.
- Provided Intelligent Insights to managers
enabling them to quickly & proactively
react to market changes
- Implemented Incentive Compensation
Model to effectively reward sales team
based on performance
- Provided a robust compliance framework
around marketing communications, leveraging
marketing resources globally
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European Leasing Co.
- Optimized all CRM Processes resulting
in the application that provided consistent
information enabling effective collaboration
among sales, business and marketing users
- Provided ongoing enhancements, support
and maintenance of the CRM application
based on an onsite-offshore model
- Integrated Siebel with mainframe, data
warehouse and MS Access applications to
provide up-to-date customer information
that enabled users to make effective business
decisions
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High Tech Company
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Successfully
upgraded a complex Siebel 6.3 system
with interfaces to several other applications
and very little documentation on existing
application.
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Implemented
Siebel Analytics 7.8 to replace the
existing data marts by completely redesigning
it to improve response times and application
maintainability. Resulted in significantly
enhanced decision support capabilities
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Major
enhancements in the following modules
went live successfully in August - Marketing
Lead Flow, Customer Management, Order
Management & Sales
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