| IT Enterprise Managed Services
(ITEMS) Centre of Excellence (CoE) offers datacenter
hosting and management services, consolidation
and virtualization of servers and data centers
and the related engineering support for monitoring
of systems and operations.
Polaris started its managed services
CoE more than a decade ago for a Fortune 10 Bank
with an end-to-end service from implementation
of products to the management of complete IT infrastructure.
This led to a specialized managed services approach
and transformed into a growing practice.
Polaris is a preferred managed services
provider for many of its existing clients and
a few of them are using IntellectTM suite of products.
In the decade long presence of managed services,
ITEMS practice has developed strong technical
and domain expertise in the following areas of
Enterprise Managed Services:
- End-to-end Infrastructure Management Services
- Professional services for planning and building
infrastructures (covering assessment, design
and implementation, migration and IT process
consulting)
- Remote managed services for running infrastructure
(covering monitoring, management, operations
and service desk)
- Security services for protecting infrastructure
(covering implementation, application vulnerability
and identity management)
- Greater RoI and early breakeven on IT infrastructure
related expenditure (about 60% assured savings
in IT Operations costs)
- Strong domain expertise with a pool of certified
professionals, expertise in the state of data
center tools and homegrown tools
- Rich and varied experience in managed services
across various industries
- Full lifecycle services on various support
models to suite customers unique business needs
- Proactive monitoring and Systems Operations
for a Fortune 500 company with 1200 users from
back office, middle office and front office
from the Global Command Center in Mumbai
- Database management for a Fortune 10 bank
handling 2084 Sybase, MS-SQL, Oracle and DB2
servers; 28897 databases across 23 data-centers
- Consolidation of 4 data centers and operations
being accessed by 750 direct users for large
multinational in Europe with virtualization
techniques and WDS technology
- Monitoring and managing 3 data centers from
customer’s Command Center at Chennai with
users spread across 125 branches
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